Privacy Policy

1. Scope of This Policy

This Privacy Policy ("Policy") explains how SecureFluence ("SecureFluence," "we," "us," or "our") collects, uses, discloses, stores, and protects personal data when you access or use our website, platform, services, and related tools (collectively, the "Platform"). By using the Platform, you acknowledge that you have read and understood this Policy.

This Policy applies to:

• Visitors to our website
• Registered users (Influencers, Brands, agencies)
• Individuals interacting with our services
• Individuals whose data is provided to us through users (e.g., campaign contacts)

This Policy does not apply to:

• Third-party platforms (e.g., Stripe, Instagram, TikTok)
• Services not controlled by SecureFluence

2. Categories of Information We Collect

We collect different types of information depending on how you interact with the Platform.

2.1 Identity and Account Information

• Full name, username, display name
• Email address and contact details
• Profile photo and biography
• Business name, company details (for Brands)
• Social media handles and profile links

2.2 Payment and Financial Information

SecureFluence itself does not store full payment credentials (e.g., full card numbers). However, we may collect or process:

• Stripe account ID
• Payout status and transaction metadata
• Billing details (e.g., country, currency)

All sensitive financial data (e.g., card details, bank accounts) is processed directly by Stripe.

2.3 Identity Verification (KYC) Information

Where required (via Stripe or compliance processes):

• Government-issued ID
• Date of birth
• Business registration documents
• Tax identification numbers
• Address verification

This data may be collected by Stripe and shared with us in limited form.

2.4 Campaign and Content Data

• Campaign descriptions
• Payment terms
• Content links (posts, reels, videos, etc.)
• Screenshots and verification evidence
• Timestamps and publication data

2.5 Technical and Usage Data

• IP address
• Device type, browser type
• Operating system
• Session logs
• Usage behavior (clicks, pages visited, features used)

2.6 Communication Data

• Messages sent via support channels
• Dispute communications
• Email interactions
• System notifications

2.7 Cookies and Tracking Data

We may use cookies and similar technologies to:

• Remember user preferences
• Analyze traffic
• Improve user experience

3. How We Use Your Information

We use collected data for the following purposes:

3.1 To Provide the Platform

• Create and manage accounts
• Enable campaign workflows
• Facilitate payments through Stripe
• Track campaign status

3.2 Payment Processing and Coordination

• Connect users to Stripe
• Manage transaction flows
• Display payment statuses

Important: SecureFluence does not process or store payment card data directly.

3.3 Content Monitoring & Verification

• Verify whether content is published
• Track duration of content availability
• Evaluate evidence submitted in disputes

3.4 Fraud Prevention and Security

• Detect suspicious activity
• Prevent abuse and scams
• Enforce platform rules

3.5 Customer Support

• Respond to inquiries
• Resolve disputes
• Provide technical assistance

3.6 Legal and Compliance

• Comply with legal obligations
• Respond to authorities
• Enforce Terms of Service

3.7 Platform Improvement

• Analyze usage patterns
• Improve features and UX
• Optimize performance

4. Legal Basis for Processing (GDPR-Oriented)

Where applicable (e.g., EU/UK users), we rely on:

• Contractual necessity (to provide services)
• Legal obligations (compliance, tax, fraud)
• Legitimate interests (security, analytics, improvement)
• Consent (where required, e.g., cookies)

5. How We Share Information

We may share data with the following categories:

5.1 Stripe (Critical Partner)

We share necessary data with Stripe to:

• Process payments
• Perform identity verification (KYC)
• Manage payouts

Stripe processes data under its own privacy policy.

5.2 Service Providers

• Cloud hosting providers
• Analytics tools
• Email delivery services
• Customer support systems

These providers only access data as needed.

5.3 Legal Authorities

We may disclose data if required:

• By law or regulation
• To respond to legal requests
• To prevent fraud or harm

5.4 Business Transfers

In case of merger, acquisition, or sale of assets, user data may be transferred.

6. International Data Transfers

Your data may be transferred and processed in countries outside your own. This includes countries that may not have the same level of data protection as your jurisdiction. We take reasonable steps to ensure:

• Adequate safeguards
• Contractual protections
• Secure processing

7. Data Retention

We retain data only as long as necessary for:

• Providing services
• Complying with legal obligations
• Resolving disputes
• Preventing fraud

Retention periods may vary depending on:

• Transaction history
• Legal requirements
• Operational needs

8. Data Security

We implement reasonable technical and organizational measures, including:

• Encryption (where applicable)
• Access controls
• Secure infrastructure
• Monitoring systems

However: No system is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

You can exercise these rights by contacting us.

10. Cookies and Tracking Technologies

We may use:

• Session cookies
• Analytics cookies
• Functional cookies

You can control cookies via browser settings.

11. Children's Privacy

The Platform is not intended for individuals under 18 (or local equivalent). We do not knowingly collect data from minors.

12. Data Processing Agreement (DPA)

12.1 Roles

• Users act as data controllers for their campaign data
• SecureFluence may act as: independent controller (for platform operations) or processor (for limited functions)

12.2 Processing Scope

We process data to: operate the Platform, verify content, facilitate transactions, ensure compliance.

12.3 Subprocessors

We may use third-party providers (e.g., Stripe, hosting providers).

12.4 Security

We apply appropriate safeguards to protect data.

13. Third-Party Platforms

We are not responsible for:

• Social media platforms (Instagram, TikTok, etc.)
• Stripe policies
• Third-party integrations

Their own policies apply.

14. Changes to This Policy

We may update this Policy. Changes will be posted with an updated date. Continued use constitutes acceptance.

15. Contact

If you have questions about this Privacy Policy, please contact us at: hello@securefluence.com