Terms of Service

1. Introduction and Nature of the Platform

SecureFluence is a technology platform designed to facilitate more secure commercial arrangements between social media content creators, influencers, creators, publishers, and similar service providers (collectively, "Influencers") and businesses, agencies, advertisers, merchants, and similar clients (collectively, "Brands").

The Platform is intended to help Influencers and Brands structure campaign-related payments in a more transparent manner, including the creation of payment links, campaign terms, content publication duration settings, verification flows, and conditional payment release processes through integrated third-party financial infrastructure.

SecureFluence does not act as either party's manager, legal representative, agent, employer, partner, joint venturer, broker, or fiduciary. We provide a software-enabled workflow and payment coordination environment, but the underlying commercial relationship remains between the Influencer and the Brand.

For the avoidance of doubt:

• We are NOT a bank.
• We are NOT a money transmission service, financial institution, lender, escrow company, trustee, broker-dealer, or custodian.
• We do NOT hold funds.
• Any funds connected to transactions facilitated through the Platform are processed, received, held, transferred, or disbursed by Stripe or other authorized third-party payment providers, subject to their own terms, compliance requirements, and legal obligations.

Your use of the Platform is also subject to any additional policies, guidelines, or notices we may publish from time to time.

2. Eligibility

You may use the Platform only if you are legally capable of entering into a binding contract under the laws of your jurisdiction.

By using the Platform, you represent and warrant that:

• you are at least the age of majority in your jurisdiction, or otherwise legally authorized to enter into binding contracts
• all information you provide is true, accurate, current, and complete
• your use of the Platform does not violate any applicable law, regulation, sanctions program, contractual restriction, or third-party right
• if you register or act on behalf of a company, agency, or other legal entity, you have full authority to bind that entity to these Terms

We reserve the right to restrict or deny access to any person, entity, region, or jurisdiction at our discretion where necessary for legal, regulatory, fraud prevention, risk, or operational reasons.

3. User Roles

The Platform supports different participant roles. Your rights and obligations may vary depending on your role.

3.1 Influencers

Influencers are users who offer social media promotion, publishing, content creation, campaign participation, distribution, or similar services. This includes creators operating on platforms such as Instagram, TikTok, YouTube, X, Facebook, LinkedIn, blogs, newsletters, podcasts, or other digital channels.

3.2 Brands

Brands are users who seek to engage Influencers for promotional, marketing, awareness, content, distribution, sponsorship, review, affiliate, UGC, or similar campaign-based activities.

3.3 Agencies and Intermediaries

If an agency, manager, or intermediary uses the Platform on behalf of an Influencer or Brand, that party represents and warrants that it has proper authority to act for the underlying principal and remains fully responsible for all acts, omissions, instructions, approvals, and disputes connected to the account.

SecureFluence may treat the registered account holder as the legally responsible user regardless of any behind-the-scenes business arrangement.

4. Account Registration and Account Security

To use some or all features of the Platform, you may be required to create an account and provide identifying, operational, and payment-related information.

You agree to:

• provide truthful, complete, and current information during registration and throughout your use of the Platform
• promptly update any information that becomes inaccurate or outdated
• maintain the confidentiality of your login credentials
• ensure that only authorized persons access your account
• immediately notify us if you suspect unauthorized access, credential theft, fraud, or account misuse

You are fully responsible for all activities conducted through your account, whether authorized by you or not, unless applicable law provides otherwise.

We may require identity verification, business verification, social media verification, tax information, payout information, or other documentation before allowing or continuing access to some features of the Platform.

We may suspend or restrict your account if we reasonably believe that:

• you provided false or misleading information
• your account poses a fraud, compliance, payment, sanctions, reputational, or operational risk
• additional verification is required
• your use of the Platform may violate these Terms or applicable law

5. Stripe Connect and Third-Party Payment Infrastructure

Certain payment, onboarding, payout, compliance, and identity verification features of the Platform are powered by Stripe Connect and related Stripe services.

By using any payment-related functionality of the Platform, you acknowledge and agree that:

• you may be required to create, onboard to, connect, maintain, or verify a Stripe account or Stripe Connected Account
• Stripe may independently request personal information, business information, banking information, tax information, government identification, and other compliance-related materials
• Stripe may accept, reject, suspend, restrict, delay, reverse, or terminate services or payouts based on its own compliance, underwriting, fraud, sanctions, or operational policies
• Stripe's terms, privacy policy, connected account agreement, and other legal documentation apply in addition to these Terms

SecureFluence does not control Stripe's decisions and is not responsible for Stripe's independent actions, including delayed payouts, reserve requirements, onboarding rejection, verification failure, or account restrictions.

6. We Are NOT Holding Funds

SecureFluence provides a structured transaction workflow, but we do NOT receive, store, hold, or custody user funds on our own behalf or on behalf of users.

Any funds relating to campaign payments, pre-funding, conditional release, transfer, payout, settlement, reversal, or refund are handled through Stripe or another authorized third-party provider. Even where the Platform displays statuses such as "secured," "funded," "pending release," or similar labels, such statuses refer to the payment workflow as facilitated through third-party infrastructure and do not mean that SecureFluence is personally holding or safeguarding those funds as a regulated custodian or escrow agent.

Accordingly:

• SecureFluence is not acting as an escrow bank, trust company, depository institution, or funds custodian
• SecureFluence does not guarantee uninterrupted access to funds
• all fund availability, timing, and release remain subject to Stripe's systems, review procedures, holds, reserves, reversals, and legal obligations

7. We Are NOT a Bank

The Platform is a software and workflow service, not a banking or regulated deposit product.

Nothing on the Platform should be interpreted as meaning that SecureFluence:

• accepts deposits
• holds client money in trust
• operates as a money service business unless expressly stated by law and licensing
• provides credit, lending, factoring, treasury, safeguarding, or insured cash storage
• offers investment, brokerage, or securities services

No content, wording, interface element, marketing language, or transaction label used on the Platform changes this fundamental allocation of roles. If banking, money transmission, or payment institution services are involved in any transaction, those services are provided by authorized third parties, not by SecureFluence itself unless explicitly stated otherwise in separate written documentation.

8. Platform Services

SecureFluence may offer some or all of the following services and tools:

• Influencer account onboarding
• Brand account onboarding
• campaign setup workflows
• creation and sharing of payment links
• campaign duration settings
• content publishing period tracking
• content verification workflows
• milestone or approval-driven release logic
• dispute intake and review workflows
• dashboard reporting and administrative tools
• support and compliance interfaces

The specific features available to you may change over time. We may add, remove, modify, suspend, or discontinue any feature, functionality, integration, or workflow at any time, with or without notice, unless otherwise required by law.

We do not promise that every feature will be available in every country, for every user type, on every device, or at every time.

9. Campaign Formation and Independent Commercial Relationship

Any campaign, service engagement, or collaboration arranged through the Platform is fundamentally a commercial relationship between the applicable Influencer and Brand.

SecureFluence is not a party to the underlying commercial agreement except to the limited extent expressly described in these Terms regarding platform operation, verification flow, and transaction coordination.

Users remain solely responsible for:

• describing campaign requirements accurately
• negotiating and agreeing on deliverables
• confirming timing, content type, publication channels, duration, and acceptance criteria
• complying with advertising, sponsorship disclosure, consumer protection, and sector-specific rules
• ensuring they have all rights necessary to perform and use campaign content

SecureFluence does not draft campaign-specific contracts between users unless explicitly provided. Use of the Platform does not replace the need for clear business terms between the Influencer and the Brand.

10. Fees and Pricing

SecureFluence may charge platform fees, service fees, processing-related fees, verification fees, dispute-related fees, premium subscription fees, or other charges for use of some or all Platform features.

Any applicable fees will be disclosed through the Platform, through a fee page, in checkout, in onboarding, in campaign setup, or otherwise before they are incurred where required.

Unless expressly stated otherwise:

• fees charged by SecureFluence are separate from any taxes, duties, governmental fees, or third-party charges
• Stripe or other third-party processors may also charge fees, apply reserves, impose foreign exchange charges, or deduct amounts under their own terms
• platform fees may be non-refundable even if a campaign is disputed, cancelled, delayed, or unsuccessful, unless we expressly state otherwise

We may revise pricing from time to time. Updated pricing will apply prospectively unless otherwise stated.

11. Influencer Obligations

If you use the Platform as an Influencer, you agree that you will:

• provide truthful account, identity, tax, banking, and profile information
• maintain any required Stripe Connected Account in good standing
• create campaign offers and payment requests honestly and accurately
• publish or perform only the content, services, or campaign activity actually agreed with the Brand
• keep the content live, published, accessible, and compliant for the agreed duration
• avoid fake followers, fake engagement, bots, click farms, traffic manipulation, or misleading performance practices
• not submit fabricated screenshots, altered links, false timestamps, or manipulated evidence
• comply with sponsorship disclosure rules, advertising disclosure laws, platform policies, and intellectual property obligations
• not infringe third-party rights, including copyright, trademark, publicity, privacy, or contractual rights
• promptly cooperate in disputes, support requests, compliance reviews, and verification procedures

If an Influencer fails to meet these obligations, SecureFluence may take actions including restricting access to payment workflows, flagging campaigns, suspending features, freezing platform actions pending review, or terminating the account, subject to applicable law and third-party processor limitations.

12. Brand Obligations

If you use the Platform as a Brand, you agree that you will:

• provide truthful, complete, and accurate company, contact, and billing information
• describe campaign requirements clearly and in good faith
• avoid misleading, impossible, unlawful, abusive, discriminatory, or unsafe campaign terms
• fund payment obligations as required by the Platform workflow
• review submitted campaign performance, publication status, or evidence in a timely and commercially reasonable manner
• not abuse the dispute system to delay or avoid valid payment
• not coerce, harass, threaten, or improperly pressure Influencers
• ensure that any product, service, or campaign promoted through the Platform complies with applicable law and platform rules

A Brand may not use the Platform to avoid paying for valid work that was properly completed under the agreed campaign terms.

13. Content Monitoring & Verification Policy

SecureFluence may provide tools or processes designed to monitor and verify whether agreed campaign content has been posted, remained live, or otherwise met specified publication-duration conditions.

This verification may rely on a combination of:

• automated systems
• platform integrations
• URL checks
• user-submitted proof
• screenshots
• timestamp review
• manual review by SecureFluence personnel or contractors
• third-party tools or signals

You acknowledge and agree that content monitoring and verification are inherently limited. Social media platforms, content formats, account privacy settings, algorithmic changes, deleted posts, temporary outages, story expiration features, API limitations, geo-restrictions, and human or technical error may all affect the accuracy or completeness of verification results.

Accordingly:

• SecureFluence does not guarantee perfect, continuous, or error-free monitoring
• a "verified" or "not verified" status is based on the information reasonably available to us at the relevant time
• we may request supplemental evidence from one or both parties
• we may revise a status determination if new evidence appears
• we reserve the right to make the final platform-level determination regarding verification outcomes for purposes of workflow handling on the Platform

This verification function is a platform tool, not a legal adjudication service, forensic audit, or independent certification standard.

14. Payment Release Logic

The Platform may support payment release based on one or more of the following:

• Brand approval
• lapse of a review window without objection
• successful completion of a required publication period
• milestone completion
• settlement of a dispute
• other transaction rules displayed on the Platform

However, all releases remain subject to:

• Stripe's operational status and compliance approval
• chargebacks, reversals, holds, reserves, fraud review, or legal restrictions
• errors or disputes requiring further review

SecureFluence may operate the release workflow according to the rules shown on the Platform, but does not guarantee that payouts will occur at any exact time or in any exact amount if third-party constraints apply.

15. Refunds, Reversals, and Cancellations

Campaigns may be cancelled, refunded, reversed, or adjusted in accordance with the Platform rules, the agreed campaign terms, these Terms, and applicable third-party payment rules.

Refund or reversal situations may include, by way of example:

• failure by the Influencer to publish agreed content
• content not remaining live for the agreed duration
• material deviation from campaign requirements
• fraud, misrepresentation, or policy breach
• accidental duplicate payment
• payment processor reversal or chargeback
• legal or compliance concerns

SecureFluence may review available evidence and determine the platform handling of a cancellation or refund request. However, actual movement of funds remains dependent on Stripe's systems, rights, and limitations.

We do not guarantee that every disputed or cancelled transaction can be reversed in full once payment rails have processed it.

16. Dispute Resolution Process

The Platform may provide a dispute process for conflicts relating to campaign completion, publication, payment release, performance evidence, content duration, or other transaction issues.

When a dispute is raised:

• we may request documents, screenshots, links, timestamps, communications, or other evidence
• we may review content status, account activity, and platform records
• we may request responses from either or both parties
• we may temporarily pause or delay a workflow while reviewing the issue
• we may make a platform-level determination based on the materials reasonably available

You agree to cooperate in good faith and provide honest evidence.

You also acknowledge that:

• SecureFluence is not a court, arbitrator, regulator, or public authority
• our dispute review is a private platform procedure intended to administer Platform workflows
• our determinations may be based on incomplete information where users fail to cooperate
• we may decline to reopen disputes absent materially new evidence

To the extent permitted by law, SecureFluence may make final operational decisions for Platform purposes, including whether a transaction status should proceed, pause, reverse, or remain disputed.

17. We Do NOT Guarantee Performance

SecureFluence does not guarantee the commercial or marketing performance of any campaign, Influencer, content asset, or collaboration.

For the avoidance of doubt:

• We do NOT guarantee performance.
• Influencer performance, including but not limited to reach, impressions, engagement, views, clicks, conversions, sales, revenue, ROI, or audience response, is not guaranteed.
• A Brand's satisfaction with business outcomes does not by itself prove non-performance by an Influencer.
• Historical metrics, audience size, niche relevance, prior campaign success, or profile data shown on or off the Platform do not constitute a warranty of future results.
• SecureFluence does not guarantee that a Brand will achieve any commercial, reputational, traffic, awareness, lead generation, or sales objective.

All marketing and campaign decisions are made at the users' own business risk.

18. Acceptable Use

You may not use the Platform to:

• violate any law, regulation, sanctions program, court order, or contractual duty
• defraud or mislead another person or entity
• impersonate another individual or business
• submit false account, payout, tax, or campaign information
• distribute malware, spyware, or malicious code
• scrape, reverse engineer, interfere with, or overload the Platform
• engage in harassment, abuse, hate speech, threats, or extortion
• promote illegal products, prohibited services, deceptive schemes, or high-risk conduct
• use fake followers, fake traffic, or manipulated campaign evidence
• infringe intellectual property, privacy, publicity, or data rights
• attempt to bypass fees, restrictions, compliance reviews, or security systems

We may investigate suspected violations and take any action we consider appropriate, including reporting conduct to payment processors, platforms, rights holders, law enforcement, or regulators where appropriate.

19. Intellectual Property and Content Rights

SecureFluence and its licensors retain all rights, title, and interest in and to the Platform, including all software, designs, trademarks, logos, workflows, interfaces, content, databases, and related intellectual property.

These Terms do not transfer any ownership rights in the Platform to you. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform solely in accordance with these Terms.

As between users, each user remains responsible for ensuring that it has all required rights, licenses, permissions, and consents relating to campaign content, posted media, trademarks, music, images, scripts, and creative materials.

If you submit content, data, campaign materials, evidence, screenshots, text, or media to the Platform, you grant SecureFluence a limited license to host, copy, process, display, transmit, and review that material as necessary to operate the Platform, provide support, conduct verification, investigate disputes, enforce these Terms, and comply with law.

20. Privacy, Data Processing, and Data Processing Agreement

Your use of the Platform involves the processing of personal data. Our handling of personal data is described further in our Privacy Policy.

In addition, the following data processing terms apply:

20.1 Operational Processing

You acknowledge that SecureFluence may collect, access, store, organize, analyze, transmit, and otherwise process personal data and business data as reasonably necessary to:

• create and administer accounts
• facilitate onboarding and identity verification
• connect with Stripe and other vendors
• operate transaction workflows
• provide monitoring and verification tools
• investigate disputes
• detect fraud, abuse, and security incidents
• comply with applicable law

20.2 Data Processing Agreement

To the extent applicable under relevant data protection laws, this section constitutes the core data processing understanding between SecureFluence and users.

Depending on the context, SecureFluence may act as:

• an independent controller for data processed for its own business purposes, such as fraud prevention, platform security, legal compliance, analytics, billing, service improvement, and account administration
• a processor or service provider when processing certain data on behalf of a user for limited Platform operation purposes

Where SecureFluence acts as a processor or service provider, it will process relevant personal data only:

• for the purposes of providing the Platform and associated services
• in accordance with these Terms, the Privacy Policy, and any lawful instructions embedded in the user's use of the Platform
• using reasonable technical and organizational safeguards appropriate to the nature of the data and risks involved

Users remain responsible for ensuring that they have the legal right to upload, share, or otherwise make available any personal data provided to the Platform, including campaign contact data, social account data, customer communications, or other user-submitted information.

20.3 Third-Party Subprocessors and Service Providers

You acknowledge that SecureFluence may use third-party infrastructure and service providers, including without limitation Stripe, cloud hosting providers, analytics providers, email providers, customer support tools, fraud prevention tools, and verification tools. Data may be shared with such providers to the extent reasonably necessary to operate the Platform.

20.4 International Transfers

You acknowledge that your information may be processed in countries other than your own, and that data protection laws in those countries may differ.

20.5 Security

While no method of transmission or storage is completely secure, SecureFluence uses reasonable administrative, technical, and organizational measures intended to protect personal data against unauthorized access, disclosure, alteration, or destruction.

21. Electronic Communication Consent

By creating an account, clicking acceptance boxes, submitting information, using the Platform, or otherwise interacting with SecureFluence electronically, you consent to receive communications from us in electronic form.

You agree that:

• notices, disclosures, agreements, updates, invoices, receipts, policy changes, support messages, compliance requests, and legal communications may be delivered electronically
• electronic records satisfy any legal requirement that such communications be in writing, to the extent permitted by law
• clicking "I agree," "accept," "continue," or similar buttons, or using the Platform after being presented with Terms, constitutes legally binding electronic acceptance

You are responsible for maintaining a valid email address and regularly checking your account and inbox for important notices. We are not responsible for consequences arising from your failure to read communications sent to the contact information associated with your account.

22. International Compliance & Tax Disclaimer

SecureFluence is intended for potentially international use, but users are solely responsible for ensuring that their activities are lawful in the jurisdictions relevant to them.

You are solely responsible for:

• your local tax filings, withholding obligations, VAT, GST, sales tax, income tax, corporate tax, reporting, invoicing, and similar obligations
• advertising law compliance
• sponsorship disclosure compliance
• labor, agency, platform, and commercial law compliance
• restrictions applying to your products, services, claims, or sector
• cross-border transaction legality and documentation

SecureFluence does not provide tax, accounting, legal, or regulatory advice. Nothing on the Platform should be interpreted as such advice.

If you need advice regarding taxes, local licensing, campaign legality, consumer law, influencer disclosure, corporate structuring, or payment regulation, you must consult your own qualified advisers.

23. Third-Party Services and External Platforms

The Platform may integrate with or rely on third-party services, including payment processors, social networks, analytics providers, communication tools, hosting providers, or identity verification vendors.

We do not control and are not responsible for:

• the availability, security, or uptime of third-party services
• policy changes by social media platforms
• API limitations or data access restrictions
• account suspensions or content removals imposed by third parties
• losses arising from third-party outages, failures, or decisions

Your use of third-party services may be subject to separate terms and policies.

24. Service Availability and No Warranty

The Platform is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

SecureFluence does not warrant that:

• the Platform will always be available, uninterrupted, or error-free
• all data, reports, or statuses will be complete or accurate at all times
• defects will always be corrected immediately
• the Platform will be compatible with all devices, systems, or third-party services
• the Platform will meet every user's business expectations

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, and quiet enjoyment.

25. Limitation of Liability

To the fullest extent permitted by applicable law, SecureFluence and its affiliates, officers, directors, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or speculative damages, including loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, or reputation, arising out of or related to the Platform or these Terms.

This limitation applies regardless of the theory of liability and even if we were advised of the possibility of such damages.

To the fullest extent permitted by law, SecureFluence's total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the total amount of platform fees actually paid to SecureFluence by the claimant during the three (3) months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars (USD 100), whichever is greater.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless SecureFluence and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, demands, disputes, losses, liabilities, damages, judgments, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Platform
• your campaigns, content, products, services, or promotions
• your breach of these Terms
• your violation of law or third-party rights
• your misuse of payment, verification, or dispute systems
• your tax, regulatory, disclosure, or intellectual property failures

27. Suspension, Restriction, and Termination

We may suspend, restrict, or terminate your access to the Platform immediately or over time if we reasonably determine that:

• you breached these Terms
• you pose fraud, legal, compliance, financial, or reputational risk
• you failed to provide requested verification or documentation
• your use of the Platform is abusive, deceptive, unlawful, or harmful
• a third-party provider such as Stripe restricts associated services
• continued service is not commercially or operationally feasible

Termination or suspension does not eliminate obligations accrued before termination, including payment obligations, indemnity obligations, dispute participation requirements, or legal compliance duties.

We may also retain necessary records after termination for legal, compliance, fraud prevention, tax, accounting, and operational purposes.

28. Modifications to These Terms

We may update these Terms from time to time. If we make changes, we may post the revised version on the Platform and update the "Last Updated" date.

Where required by law or where changes are material, we may also notify you by email, account notification, or other electronic means.

Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the revised Terms.

If you do not agree to updated Terms, you must stop using the Platform.

29. Governing Law and Dispute Forum

These Terms and any dispute, claim, or controversy arising out of or relating to them or the Platform shall be governed by the laws of the applicable jurisdiction, without regard to conflict of law principles.

Any dispute that cannot be resolved informally shall be brought exclusively in the courts located in the applicable jurisdiction, unless mandatory law requires otherwise.

You agree to submit to the personal jurisdiction of those courts for such purposes.

30. Miscellaneous

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any provision shall not be deemed a waiver of that provision or any other right.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, restructuring, sale of assets, or by operation of law.

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and SecureFluence regarding the Platform and supersede prior discussions or understandings on that subject.

31. Contact

If you have questions regarding these Terms, you may contact us at: hello@securefluence.com